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Workday has introduced the Agent System of Record, a tool designed to manage AI agents alongside human workers. This initiative raises questions about whether AI agents should be classified under HR or IT. The system aims to centralize the management of AI agents, providing organizations with a comprehensive approach to oversee their digital workforce.
The launch includes four new role-based agents focused on HR and Finance functions, such as payroll and policy management. Workday argues that as AI agents take on responsibilities traditionally held by humans, they must adhere to the same ethical standards and compliance rules. This development signifies a fundamental shift in workforce management, emphasizing the need for a unified platform to manage both digital and human labor.
• Workday's Agent System of Record centralizes AI agent management.
• AI agents are now considered part of the workforce, not just IT assets.
AI agents are digital entities that perform tasks traditionally done by human workers, requiring careful management.
This system serves as a centralized platform for managing the lifecycle of AI agents, ensuring compliance and governance.
These agents are designed to perform specific functions within HR and Finance, reflecting the multifaceted nature of human roles.
Workday is a cloud-based software vendor specializing in human capital management and financial management solutions, now expanding into AI agent management.
ServiceNow is an IT service management company that recently launched its own agent strategy, competing with Workday's new offerings.
Accenture is a global professional services company that utilizes Workday's Skills Cloud to redefine skills and roles impacted by AI.
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