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Lloyds Bank is advancing its HR operations by integrating Workday's Human Capital Management (HCM) and Generative AI technologies. Since deploying Workday HCM in 2018, the bank has been leveraging AI to enhance employee training and operational efficiency. The recent rollout of Generative AI aims to streamline policy query management, with a focus on providing timely and relevant information to employees.
The bank's cautious approach includes a rigorous governance framework to ensure compliance with regulatory standards. By creating a multi-disciplinary team to curate policy information, Lloyds is committed to maintaining data integrity and minimizing bias in AI applications. The pilot program has already shown promising results, with a significant percentage of policy inquiries being addressed by AI, indicating a potential for increased efficiency.
• Lloyds Bank integrates Generative AI for efficient policy query management.
• Workday's AI capabilities enhance employee training and operational efficiency.
Generative AI is utilized to manage policy queries, providing relevant information to employees.
HCM systems like Workday are used to enhance employee training and operational processes.
A multi-layered governance approach ensures compliance with regulatory standards in AI applications.
Lloyds Bank is implementing AI to improve HR operations and employee engagement.
Workday provides HCM solutions that incorporate AI to enhance workforce management and training.
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