Salesforce Launches First Autonomous AI Agent to Transform Customer Service

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Salesforce has introduced Einstein Service Agent, its first fully autonomous AI agent, revolutionizing customer service with its ability to handle a wide range of service issues without preprogrammed instructions. The agent aims to make traditional chatbots obsolete by its advanced capabilities in understanding and acting upon customer needs.

Menlo Ventures and Anthropic have collaborated to launch the Anthology Fund, a $100 million initiative to accelerate AI innovation. The fund will support startups focusing on AI-first applications and infrastructure solutions, leveraging Anthropic's technology and AI models. This partnership aims to empower entrepreneurs to shape the future of AI and drive positive change across various sectors.

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