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Salesforce is making a significant shift towards AI agents, as announced by CEO Marc Benioff. The new Agentforce platform allows users to create custom AI agents that can engage directly with customers, marking a departure from traditional AI chatbots. Benioff emphasizes that this transition is crucial for the company's future in the evolving AI landscape.
Benioff believes that AI agents represent the next major transformation in artificial intelligence, requiring a complete pivot within Salesforce. He draws inspiration from the concept of a 'beginner's mind' to rethink the company's approach to AI. The upcoming launch of Agentforce in October is highly anticipated, with plans to showcase it at the Dreamforce conference.
• Salesforce is pivoting to AI agents with the Agentforce platform.
• Benioff believes AI agents will drive the next wave of AI innovation.
These agents are expected to perform tasks without requiring conversational prompts, enhancing customer engagement.
It allows businesses to tailor AI interactions to better serve their customers.
This mindset is essential for innovating in the rapidly changing field of AI.
The company is now focusing on AI agents to enhance customer interactions and streamline business processes.
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