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Verizon is leveraging generative AI to enhance productivity for its employees and customers by reducing the workload from high volumes of business-related calls. The AI provides agents with prompts on issue handling and call summaries, streamlining customer interactions. The company's adoption of generative AI aims to improve customer service efficiency and satisfaction levels.
Verizon's chief technology-solutions officer, Debika Bhattacharya, highlighted the challenges posed by complex queries from business clients and the need for efficient resolution. The company's AI strategy focuses on accelerating internal processes, enhancing products, and providing robust computing capabilities to customers. Bhattacharya emphasized the importance of responsible AI use and data protection within Verizon's operations.
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Sam Altman today revealed that OpenAI will release an open weight artificial intelligence model in the coming months. "We are excited to release a powerful new open-weight language model with reasoning in the coming months," Altman wrote on X.
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