How AT&T's AI tool is fast-tracking productivity for 100,000 employees

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How AT&T's AI tool is fast-tracking productivity for 100,000 employees

AT&T has launched Ask AT&T, an AI tool designed to enhance productivity for over 100,000 employees. This tool leverages generative AI and large language models to assist in software development and customer service tasks. By automating processes like code generation and summarizing customer interactions, AT&T aims to streamline operations and improve efficiency.

The implementation of Ask AT&T has reportedly reduced software development time by 10% to 30%, showcasing its effectiveness. Additionally, the tool generates around 1 billion words daily, significantly aiding in data management and decision-making. As AT&T continues to expand its AI capabilities, the focus remains on enhancing user experience and operational efficiency across various departments.

• Ask AT&T generates 1 billion words daily, enhancing productivity.

• Generative AI reduces software development time by 10% to 30%.

Key AI Terms Mentioned in this Article

Generative AI

Generative AI refers to algorithms that can generate new content, such as text or code, based on input data.

Large Language Models

Large Language Models are AI systems trained on vast amounts of text data to understand and generate human-like language.

SQL

SQL, or Structured Query Language, is a programming language used for managing and querying relational databases.

Companies Mentioned in this Article

AT&T

AT&T is a telecommunications giant that utilizes AI to enhance customer service and operational efficiency.

Microsoft

Microsoft collaborated with AT&T to develop the Ask AT&T tool, integrating advanced AI capabilities.

OpenAI

OpenAI's ChatGPT was foundational in building the Ask AT&T tool, showcasing its generative AI technology.

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