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Artificial intelligence is reshaping business landscapes, offering vast opportunities. However, customers still seek genuine human connections, especially in challenging situations. Emotional intelligence (EI) is essential for employees to provide the empathy and support that AI cannot deliver.
Integrating EI into organizational culture enhances customer interactions and loyalty. Companies must adapt their HR processes to prioritize EI alongside AI advancements, ensuring a skilled workforce capable of delivering high-value services.
• AI tools enhance efficiency but lack human empathy in customer interactions.
• Emotional intelligence is crucial for personalized customer experiences.
EI is vital for employees to connect with customers and provide empathetic support.
AI tools are increasingly used in customer service but cannot replace human empathy.
Enhancing customer experience through EI is essential for building loyalty.
Teleperformance emphasizes the integration of emotional intelligence in its customer support strategies.
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