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Talkdesk, a provider of AI-powered CX technology for enterprises, has partnered with Cognizant to speed up AI-powered CX transformation. The collaboration aims to merge Cognizant's consulting, technology modernization, and industry expertise with Talkdesk's vertical industry clouds and AI-powered CCaaS to enhance enterprise adoption of AI-led CX. This partnership will provide customers of both companies with access to improved CX solutions and innovative AI offerings.
Talkdesk offers GenAI technology for contact centers and a range of integrated CX applications tailored to various industries like healthcare, financial services, and retail. The recent introduction of GenAI innovations, such as Talkdesk Ascend Connect and Autopilot for different sectors, showcases the company's commitment to enhancing customer experiences. Through this collaboration, Talkdesk aims to expand its recognition and growth among large enterprise organizations while supporting Cognizant's goal of increasing its CX footprint globally.
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