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Tech Mahindra and LivePerson have formed a partnership aimed at enhancing customer engagement in the financial services and healthcare sectors. This collaboration focuses on leveraging artificial intelligence to drive digital transformation and improve customer experiences. By integrating LivePerson's conversational platform with Tech Mahindra's domain expertise, the partnership seeks to address specific challenges in these industries.
The initiative will automate administrative tasks, allowing staff to concentrate on more complex issues, thereby boosting operational efficiency. Additionally, the partnership aims to provide personalized customer experiences while ensuring data security and compliance. This strategic alliance is set to expedite the delivery of customer service solutions, meeting the rising expectations in the rapidly evolving digital landscape.
• Partnership enhances AI-driven customer engagement in financial services and healthcare.
• AI technology will automate tasks and improve operational efficiency.
AI is central to the partnership's goal of enhancing customer engagement through automated and personalized interactions.
LivePerson's conversational platform is utilized to create tailored customer service solutions in the partnership.
Tech Mahindra's BPS will leverage AI to enhance service delivery in financial and healthcare sectors.
The company is collaborating with LivePerson to enhance customer engagement through AI in financial services and healthcare.
LivePerson's technology is integral to the partnership, enabling personalized customer experiences in the targeted sectors.
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