Close
HCLTech is expanding its partnership with Microsoft to revolutionize customer service through generative AI and cloud solutions. This collaboration will leverage Microsoft Dynamics 365 Contact Center to improve contact center operations, enhancing customer experiences and operational efficiency. The integration of Nuance's services into HCLTech's offerings will further strengthen this initiative.
The partnership will see HCLTech become the exclusive professional services partner for Nuance's customers, facilitating their migration to Microsoft Dynamics 365. By adopting advanced AI technologies, HCLTech aims to optimize customer interactions and service outcomes, positioning itself as a leader in the Contact Center as a Service market. This strategic move highlights the growing importance of AI in transforming customer service landscapes.
• HCLTech and Microsoft aim to transform customer service with generative AI.
• Nuance's integration enhances HCLTech's capabilities in AI-led digital transformation.
Generative AI refers to algorithms that can create new content or solutions, enhancing customer service experiences.
Cloud solutions provide scalable resources and services over the internet, crucial for modern contact centers.
CCaaS is a cloud-based customer service model that allows businesses to manage customer interactions efficiently.
HCLTech is a global technology leader focused on digital transformation and AI solutions for businesses.
Microsoft develops cloud-based solutions and AI technologies, including Dynamics 365 for customer service enhancement.
Nuance specializes in AI-driven conversational solutions, enhancing customer interactions through advanced technology.
The Economic Times on MSN.com 7month
The Irish Times 4month
ChannelVision Magazine 14month
Isomorphic Labs, the AI drug discovery platform that was spun out of Google's DeepMind in 2021, has raised external capital for the first time. The $600
How to level up your teaching with AI. Discover how to use clones and GPTs in your classroom—personalized AI teaching is the future.
Trump's Third Term? AI already knows how this can be done. A study shows how OpenAI, Grok, DeepSeek & Google outline ways to dismantle U.S. democracy.
Sam Altman today revealed that OpenAI will release an open weight artificial intelligence model in the coming months. "We are excited to release a powerful new open-weight language model with reasoning in the coming months," Altman wrote on X.
Log in
Sign Up
AI Tools - Popular
AI Tools - Categories
GPTs - Categories
AI for Jobs
Key AI Highlights in this Article
Key AI Terms Mentioned in this Article
Companies Mentioned in this Article
