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Financial institutions in Ireland are facing increased regulatory pressures and customer demands for personalized services. To address these challenges, organizations are leveraging artificial intelligence (AI) and GenAI to enhance operational efficiency and restore competitive advantages. However, outdated IT infrastructure and poor data quality remain significant barriers to full AI adoption.
HCLTech is at the forefront of this transformation, providing innovative AI solutions tailored for the financial sector. Their offerings, such as AI Force and Responsible AI, help banks streamline operations and improve customer engagement. As the financial landscape evolves, HCLTech's commitment to AI will be crucial for driving sustainable growth and innovation.
• AI is essential for enhancing customer engagement in financial services.
• Outdated IT infrastructure hinders AI adoption in financial institutions.
GenAI refers to generative artificial intelligence, which is used to automate processes and enhance customer service.
Agentic AI autonomously manages workflows and makes real-time decisions to improve operational efficiency.
Responsible AI ensures ethical use of technology and safeguards customer data while maintaining regulatory compliance.
HCLTech is a leading AI innovator that provides solutions to enhance operational efficiency in financial services.
The Irish Times 7month
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