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Salesforce Inc aims to hire 2,000 new employees, including sales reps and customer service agents, to promote its AI software. CEO Marc Benioff announced this goal during a recent event, highlighting the company's previous plan to hire 1,000 AI-focused salespeople. With 9,000 referrals already received, the demand for these positions reflects the growing interest in AI solutions.
The company is also set to launch a new version of its Agentforce technology, enhancing its capabilities within the Slack app. Salesforce's AI agents are already managing a significant volume of queries, showcasing the efficiency improvements in customer support. This hiring initiative follows a previous workforce reduction, indicating a strategic pivot towards AI-driven growth.
• Salesforce plans to hire 2,000 employees for AI software sales.
• Agentforce technology will enhance customer service capabilities in 2025.
Agentforce is Salesforce's AI technology designed to automate customer service interactions.
AI software refers to applications that utilize artificial intelligence to improve business processes.
Customer support efficiency measures how effectively a company resolves customer inquiries using AI tools.
Salesforce develops cloud-based software solutions, including AI tools for customer relationship management.
Microsoft offers AI solutions that enhance productivity and customer service, competing with Salesforce's offerings.
Adecco Group provides recruitment services, collaborating with Salesforce to enhance candidate matching through AI.
Vivint utilizes Salesforce's Agentforce technology to improve its customer service operations with AI support.
Isomorphic Labs, the AI drug discovery platform that was spun out of Google's DeepMind in 2021, has raised external capital for the first time. The $600
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