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In a bold move to enhance customer satisfaction and improve the quality of service (QoS), a prominent chain in Japan is pioneering the use of artificial intelligence (AI) to monitor and assess the emotional cues of its staff. This innovative approach aims to create a more engaging customer experience by analyzing employees' smiles and speech tones, ensuring that they foster a welcoming atmosphere for patrons.
The AI system employs advanced facial recognition technology to monitor staff smiles, while also using voice analysis to evaluate the tonal quality of their speech. These technologies work in tandem to provide a comprehensive overview of employee demeanor during customer interactions. The data collected is processed in real-time, allowing management to receive immediate feedback on employee performance.
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