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Manulife has successfully rolled out GenAI capabilities to its entire global workforce, achieving a remarkable 75% engagement rate. This initiative includes the introduction of ChatMFC, a proprietary GenAI assistant designed to enhance employee productivity by automating routine tasks. The company anticipates a threefold return on its multi-billion-dollar investment in digital transformation by 2027.
The integration of AI tools is not just a technological upgrade; it represents a cultural shift towards innovation and efficiency at Manulife. With over 35 GenAI use cases already deployed and plans for 70 more by the end of 2025, the company is committed to empowering its employees through AI. This strategic approach positions Manulife as a leader in AI adoption within the financial services sector.
• 75% of Manulife's workforce engaged with GenAI tools.
• Anticipated threefold ROI from AI investments by 2027.
GenAI refers to generative artificial intelligence tools that enhance productivity and innovation.
ChatMFC is a proprietary GenAI assistant that automates routine tasks for employees.
Responsible AI ensures that AI innovations align with ethical and safety standards.
Manulife is a leading financial services provider that integrates AI to enhance operational efficiency and customer service.
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