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A recent independent study commissioned by Apexon sheds light on the increasing trend of organizations prioritizing Generative AI (Gen AI) to enhance employee productivity. The study, conducted by Forrester Consulting, focused on regulated industries like Financial Services, Healthcare, and Life Sciences. It revealed that over 50% of surveyed organizations are already implementing Gen AI in their operations. The findings emphasize the strategic shift towards leveraging external expertise for technological advancements, with 71% of organizations preferring to procure Gen AI solutions from technology vendors.
One of the key takeaways from the study is the growing importance of Gen AI in improving employee productivity, surpassing customer experience as the primary use case. This shift highlights a significant investment direction, with 70% of organizations channeling their resources towards enhancing employee efficiency for more impactful activities. The study also predicts a substantial increase in investments in building a robust Gen AI ecosystem by 2025. Financial Services prioritize customer service improvements, while Healthcare and Life Sciences focus on digital operations enhancement with Gen AI.
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