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Qi implements Generative AI and Cloud technology from Genesys

Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response time and 60% telecom cost savings.

VEON (VEON) Teams Up with P.I. Works to Enhance Customer Experience with AI

We recently published a list of 9 AI News Updates Investors Should Not Miss. In this article, we are going to take a look at where VEON Ltd. (NASDAQ:VEON) stands against other AI news updates investors should not miss.

Wipro launches AI-first platform TelcoAI360 to help telecom sector cut costs

TelcoAI360 integrates Wipro's domain expertise with AI-powered tools and solutions to help communication service providers (CSPs) cut operational costs. Shares of Wipro Ltd ended at ₹284.70, up by ₹4.

ServiceNow's newest AI agents bring intelligent automation to telecommunications firms

Enterprise workflow software giant ServiceNow Inc. is taking artificial intelligence-powered automation to the telecommunications industry, announcing its first AI agents for communications service providers at the MWC25 event in Barcelona today.

Teleperformance rolls out AI software that 'neutralizes' Indian call agents' accents

The new feature, known as accent translation, is being introduced at call centers in India, according to Bloomberg News.

Transforming Telecom Operations Through Agentic And Generative AI

AI-driven transformation in telecom is well underway, with network operators pursuing varied AI strategies to improve both subscriber experiences and operational results.

VoiceCare AI plans to automate back-office operations with generative AI

VoiceCare AI is set to automate back-office operations in the healthcare sector with its latest generative AI technology, aiming to enhance patient engagement. The company has raised $3.85m in seed funding,

Broadridge, Verint testing DeepSeek's potential for automation, efficiency

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in closed systems.

Cybersecurity 8month