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Teleperformance, the largest call center operator globally, has launched AI software to neutralize the accents of Indian customer service agents in real time. This innovative technology aims to enhance clarity and improve customer interactions, particularly for international clients. The accent translation feature is being rolled out in India, where many agents provide support for global companies.
The AI solution, developed by Sanas, works in conjunction with noise cancellation technology to improve call quality. Teleperformance has invested $13 million in Sanas and secured exclusive rights to resell this technology, indicating a strong commitment to integrating AI into its operations. This move not only aims to boost customer satisfaction but also reflects a broader strategy to enhance AI capabilities within the company.
• Teleperformance uses AI to enhance communication by neutralizing accents.
• Sanas technology aims to reduce accent-based discrimination in customer service.
Accent translation technology modifies speech patterns to improve understanding during calls.
Noise cancellation technology filters out disruptive sounds to enhance call quality.
AI integration refers to incorporating artificial intelligence into business processes to improve efficiency.
Teleperformance is the world's largest call center operator, utilizing AI to enhance customer service interactions.
Sanas is a startup that developed the accent translation technology used by Teleperformance to improve communication.
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