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Qi, a prominent fintech consortium, has integrated Generative AI and Cloud technology from Genesys, enhancing its customer service capabilities. This implementation has led to an impressive 80% reduction in customer response time and a 60% decrease in telecom costs. The transition has also positively impacted customer and employee satisfaction levels.
The partnership with Customer Experience Ltd marks a significant milestone as it represents the first deployment of Genesys Cloud CX in Iraq's fintech sector. This collaboration aims to elevate service delivery and employee engagement, aligning with Qi's vision for world-class customer service. The integration of voice and digital channels sets a new standard for the financial services industry in Iraq.
• Qi achieves 80% faster customer response times with AI technology.
• First implementation of Genesys Cloud CX in Iraq's fintech sector.
Generative AI refers to algorithms that can create new content or data, enhancing customer interactions.
Cloud technology allows for scalable and flexible computing resources, improving service delivery and operational efficiency.
Omnichannel capabilities enable seamless customer interactions across various communication channels, enhancing user experience.
Genesys is a global leader in customer experience solutions, providing AI-driven technologies to improve service delivery.
Customer Experience Ltd is an implementation partner for Genesys, focusing on integrating advanced technologies into customer care systems.
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