Genesys

Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response time and 60% telecom cost savings.

Data integration platform provider Nexla Inc. today announced an update to its Nexla Integration Platform that expands no-code generation, retrieval-augmented generation or RAG pipeline engineering, and data governance capabilities to make enterprise-grade generative artificial intelligence accessible to everyone.

The insurance industry is continuing to assess how rapidly evolving technologies like generative AI (Gen AI) can streamline their business operations. Examples of this technology's transformative impact are appearing almost daily.

Unlike the post-2000 innovations that did not fundamentally alter labor productivity, GenAI promises to transform core business processes and knowledge work.

Technological innovations in steam power, electricity and microprocessors drove the first industrial revolution.

AutoGen represents Microsoft's latest attempt to address the challenges of building multi-agent systems for enterprise applications. This article explores what this means for the state of agentic AI today,

Cyber security and GenAI top enterprise IT investment plans for 2025, whether singly or together, according to research from Enterprise Strategy Group.

Comms tech provider looks to simplify network operations through launch of Generative AI- based virtual expert designed to enhance enterprise 5G network administration.