Genesys International

Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response time and 60% telecom cost savings.

Manulife announced today that over 75 percent of its global workforce are engaged with GenAI through learning, immersive experiences and tools, including ChatMFC, its proprietary GenAI assistant introduced in 2024.

According to the latest BCG report 'The GenAI Adoption Conundrum', over 80 per cent of developers acknowledge its advantages, citing increased productivity and efficiency

The insurance industry is continuing to assess how rapidly evolving technologies like generative AI (Gen AI) can streamline their business operations. Examples of this technology's transformative impact are appearing almost daily.

Unlike the post-2000 innovations that did not fundamentally alter labor productivity, GenAI promises to transform core business processes and knowledge work.

Technological innovations in steam power, electricity and microprocessors drove the first industrial revolution.

AutoGen represents Microsoft's latest attempt to address the challenges of building multi-agent systems for enterprise applications. This article explores what this means for the state of agentic AI today,

In the coming years, generative AI (GenAI) is expected to revolutionize software product engineering. Because it presents a significant opportunity to enhance software development, drive digital transformation and accelerate innovation, I believe implementing GenAI in some form is becoming a strategic imperative.