Indian ITeS Industry and GenAI Conundrum as adoption remains under 40%

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Indian ITeS Industry and GenAI Conundrum as adoption remains under 40%

India's IT enabled services industry stands at a pivotal moment, with generative artificial intelligence (GenAI) poised to become a trillion-dollar opportunity. Despite over 80% of developers recognizing the benefits of GenAI, adoption rates remain frustratingly low, below 40%. This paradox highlights a significant gap between awareness and effective implementation, as many developers struggle with integration and training issues.

The Boston Consulting Group (BCG) report emphasizes the need for targeted training and structured adoption strategies to overcome these barriers. With clients increasingly focused on AI-driven services, Indian IT firms risk missing out on substantial opportunities if they do not adapt quickly. The report outlines a five-part playbook for success, urging organizations to embrace GenAI and transform their operations to maintain global leadership.

• Over 80% of developers acknowledge GenAI's advantages but adoption is below 40%.

• GenAI adoption among GenZ developers is even lower at 31%.

Key AI Terms Mentioned in this Article

Generative Artificial Intelligence (GenAI)

GenAI refers to AI systems that can generate content, enhancing productivity and efficiency.

Centers of Excellence (CoEs)

CoEs are specialized teams that drive best practices and innovation in AI adoption within organizations.

Proof of Tangible ROI

This term refers to the measurable return on investment that clients expect from AI-driven services.

Companies Mentioned in this Article

Boston Consulting Group (BCG)

BCG provides insights and strategies for organizations to effectively adopt GenAI and improve productivity.

Capgemini

Capgemini is an IT firm that anticipates flat growth due to weak demand, highlighting industry challenges.

Infosys

Infosys is establishing a Global Capability Center for Lufthansa, focusing on digital transformation initiatives.

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