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Generative artificial intelligence (GenAI) is projected to enhance the productivity of India's $254 billion software industry by 43%-45% over the next five years, according to a survey by EY India. This increase will affect around 500 roles as the IT sector integrates GenAI internally and transitions client projects from proof of concept to production. Notably, 89% of surveyed companies have begun trialing GenAI projects, with 33% already in production.
The survey indicates that software development roles will see the most significant productivity boost, estimated at 60%, followed by BPO services at 52% and IT consulting at 47%. These three areas are expected to contribute to 50%-60% of the overall productivity improvement in tech services. The growing adoption of AI is not only enhancing customer service but also reducing costs and driving revenue growth.
• GenAI could increase India's IT productivity by 43%-45% in five years.
• 89% of companies are trialing GenAI projects, with 33% in production.
GenAI refers to AI systems that can generate content, enhancing productivity in various roles.
POC is a demonstration to validate the feasibility of AI projects before full-scale implementation.
BPO involves contracting third-party service providers to handle business functions, benefiting from AI efficiencies.
TCS is a leading IT services company leveraging AI for client projects and internal processes.
Infosys is a major player in IT consulting, actively integrating AI into its service offerings.
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