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A recent survey by the National Association of State Technology Directors highlights that 42 states are actively utilizing artificial intelligence, particularly in cybersecurity. The survey indicates that states are exploring various applications of AI, including chatbots and office productivity tools. Despite the progress, challenges such as staff knowledge and budget constraints remain significant barriers to broader AI adoption.
The survey also reveals that many states are in the early stages of developing contract language for AI in IT procurements. A notable 60% of respondents have not yet partnered with other jurisdictions on AI initiatives, emphasizing the need for collaboration. As states continue to invest in AI training, the potential for enhanced government services through AI remains promising.
• Cybersecurity is the leading area for AI use among states.
• 67% of states have inventoried their AI applications.
AI is being utilized by states to enhance cybersecurity and improve operational efficiency.
States are employing chatbots to improve customer service and streamline communication.
Upskilling is identified as a critical need for supporting state AI initiatives.
NASTD conducts surveys to assess the use and plans for AI in state governments.
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