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The National Association of State Chief Information Officers (NASCIO) released its 2024 State CIO Survey, emphasizing the critical role of AI and digital transformation in enhancing government services. The survey reveals that state IT workforces are essential for meeting the increasing demand for digital services, particularly in the wake of the COVID-19 pandemic. Key topics include generative AI, workforce challenges, and the need for improved funding and data quality.
The survey highlights that while many states are adopting human-centered design and AI technologies, significant barriers remain, such as funding and workforce skills. A notable 60% of respondents are already utilizing generative AI for various applications, including meeting transcriptions and cybersecurity. The findings underscore the importance of collaboration among CIOs, governors, and legislators to drive digital service improvements.
• Survey reveals increasing demand for digital services and AI implementation.
• CIOs face challenges in funding, data quality, and workforce skills.
The survey indicates that over 60% of states are implementing generative AI for various government functions.
The survey shows that 62% of respondents have adopted this approach to improve digital services.
The survey highlights that 74% of CIOs are integrating cybersecurity into their digital services strategy.
The organization plays a crucial role in gathering insights on the use of AI and digital transformation in state governments.
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