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Davies Group has embraced ServiceNow as a comprehensive operational platform and is exploring the potential of generative AI for enhanced productivity. However, the journey has highlighted areas that require improvement to fully leverage the benefits of this technology.
As a global organization in regulated industries, Davies Group has undergone significant expansion through acquisitions, necessitating the standardization of its technology stack. By adopting ServiceNow's generative AI tool, Now Assist, Davies aims to streamline operations and drive efficiencies across its enterprise-wide functions.
The early adoption of Now Assist by Davies Group has shed light on the importance of effective knowledge management for successful implementation. The organization's focus on consolidating ITSM platforms and integrating various processes into ServiceNow reflects a strategic approach towards operational excellence and user experience enhancement.
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