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Michael Makstman, the new Chief Information Officer of San Francisco, is overseeing a $140 million technology department. His focus is on leveraging technology to improve city services, particularly for disadvantaged communities. Makstman emphasizes the importance of digital transformation and the challenges posed by outdated systems within various city departments.
While excited about the potential of artificial intelligence, Makstman advocates for a cautious approach to its implementation. He highlights the need for thorough testing and the risks of bias in AI systems, especially when serving diverse populations. His vision includes fostering collaboration among city departments to enhance technology use and service delivery.
• Makstman emphasizes cautious AI integration in city services.
• Digital transformation is a top priority for the San Francisco CIO.
AI is discussed in the context of enhancing city services and improving operational efficiency.
Makstman aims to fuel digital transformation across city departments to modernize outdated systems.
Concerns about bias in AI systems are raised regarding their impact on vulnerable communities served by the city.
Salesforce is relevant as the city negotiates citywide deals for applications to improve service delivery.
Microsoft is mentioned in the context of AI programs being tested for potential use in city operations.
Google is involved in AI program testing to explore applications that could benefit city employees.
Amazon's AI programs are being evaluated for their potential integration into city services.
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