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The article discusses the insights shared by the CIOs of Massachusetts and Washington regarding the implementation of artificial intelligence (AI) in state governance. Massachusetts is gearing up to host the Massachusetts AI Summit, where they will unveil AI task force recommendations, pilot results, and lessons learned from an AI sandbox. Jason Snyder, the Secretary of the Massachusetts Executive Office of Technology Services and Security, highlighted the state's focus on AI use cases that provide value, such as natural language and translation services. Massachusetts has established an AI sandbox for safe experimentation and initiated the Innovate MA pilot program in collaboration with institutions like Harvard.
On the other hand, Washington State, represented by CIO Bill Kehoe, aims to enhance customer experience by leveraging AI. Although not as advanced as Massachusetts, Washington is working on building a foundation for AI implementation. Kehoe emphasized the importance of involving local governments in developing AI use cases. Washington's enterprise IT strategic plan focuses on creating a government experience that leaves no community behind, using data to enhance resident experiences, addressing societal challenges, and transforming government workforce practices. The state is prioritizing a customer-centric approach and plans to implement a uniform identity and access management program. Both states are taking significant steps towards integrating AI into their governance systems for improved efficiency and citizen satisfaction.
Mickey McCarter
30/04/2024
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