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Restaurants are increasingly utilizing AI to manage phone reservations, a trend highlighted by Wired. Startups like Maitre-D AI, RestoHost, and Slang are leading this shift, aiming to ease the burden on overworked staff. This development reflects the growing role of AI in customer service across various industries.
While AI can handle high call volumes, its performance often leaves much to be desired. Many restaurant owners report dissatisfaction with AI's ability to engage customers effectively, leading to concerns about the loss of personal touch. Surveys indicate that a significant number of customers would prefer to speak with a human, suggesting that AI's role in customer service may have limitations.
• AI is increasingly used for handling restaurant phone reservations.
• Customer dissatisfaction with AI in service roles is a growing concern.
These agents are being deployed in restaurants to manage reservations and customer inquiries.
This trend is evident as restaurants adopt AI to manage high volumes of phone calls.
Its effectiveness is crucial for AI voice agents in accurately processing customer requests.
Maitre-D AI launched in the Bay Area in 2024, contributing to the growing trend of AI in hospitality.
RestoHost currently handles calls for over 150 restaurants in Atlanta, showcasing the demand for AI in customer service.
Slang aims to alleviate the pressure on restaurant staff by managing high call volumes.
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