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The article discusses Ottawa's new AI strategy to incorporate more artificial intelligence into the federal public service. The government is exploring the use of AI, such as chatbots, to enhance services offered to clients, including areas like EI, Old Age Security, and immigration processes. Stephen Burt, the government's chief data officer, highlighted the potential applications of AI in navigating internal data and improving response times for customer inquiries.
The strategy aims to encourage departments to experiment openly with AI applications to determine what works best. The federal government plans to launch the AI strategy next March, focusing on leveraging AI to streamline processes and enhance efficiency. Joanna Redden, an associate professor at Western University, compiled a database showcasing various government uses of AI in Canada, ranging from tax case predictions to environmental monitoring.
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