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Artificial intelligence (AI) is reshaping the e-commerce landscape, with major players like Amazon and Shopify leveraging it to enhance customer insights and operational efficiency. Small and midsize businesses (SMBs) face challenges in harnessing AI due to limited data organization and resources. However, the urgency for SMBs to adopt AI is critical, as 65% of organizations are now utilizing generative AI, nearly double from the previous year.
To effectively integrate AI, SMBs should focus on three key strategies: capturing and analyzing data, automating repetitive tasks, and combining AI with human oversight. By centralizing data and automating processes, businesses can save time and improve accuracy, ultimately enhancing profitability. Embracing AI not only streamlines operations but also allows SMBs to prioritize customer support and growth.
• 65% of organizations are now using generative AI regularly.
• AI can automate processes, saving time and improving profitability for SMBs.
The article highlights that 65% of organizations are now regularly using generative AI, indicating its growing importance in business operations.
SMBs are encouraged to capture and analyze data in a centralized place to leverage AI effectively.
The article emphasizes the need for SMBs to automate repetitive tasks to enhance efficiency and reduce errors.
The founder, Parag Mamnani, emphasizes the role of Webgility in helping SMBs leverage AI for operational improvements.
The article notes Amazon's advantage in leveraging AI due to its vast data and resources.
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