CTBC Bank is at the forefront of integrating artificial intelligence into banking, significantly enhancing customer experiences. The bank's EVP, Friedman Wang, highlighted the extensive AI-centered digital strategy that has been in place since 2018, involving over 200 data scientists and more than 100 active AI applications. This strategic focus has resulted in a remarkable 150% year-over-year increase in AI usage across various departments.
CTBC's innovative AI Skynet system has effectively reduced credit card fraud by 6% in 2024, showcasing the bank's commitment to real-time fraud prevention. The bank plans to expand its AI capabilities to cover all transactions and is exploring applications in anti-money laundering. By leveraging advanced technologies like OCR and facial recognition, CTBC aims to create sustainable AI solutions that enhance operational efficiency and customer service.
• CTBC Bank achieved a 150% increase in AI usage year-over-year.
• AI Skynet reduced credit card fraud by 6% in 2024.
AI is utilized by CTBC to enhance customer experiences and operational efficiency.
CTBC aims to leverage GenAI alongside traditional AI for personalized banking services.
CTBC's AI Skynet system evaluates 100,000 fraud rules per transaction to prevent fraud.
CTBC Bank is pioneering AI applications in banking, focusing on fraud prevention and customer service.
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