Conversational Public Services: AI And Global Healthcare

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Conversational Public Services: AI And Global Healthcare

The global healthcare sector is undergoing significant transformation driven by technology, demographic changes, and evolving patient needs. Deloitte's 2024 Global Healthcare Outlook report highlights AI's potential to personalize patient interactions and streamline processes, addressing challenges like rising costs and labor shortages. Conversational technology is emerging as a key player in reshaping care delivery and integrating various healthcare aspects.

Innovative examples from around the world illustrate the effectiveness of AI in healthcare. The Indian government's MyGov Corona Helpdesk and Croatia's Podravka Group's SuperfoodChef AI showcase how conversational platforms enhance patient engagement and promote healthier choices. Additionally, Brazil's Atrys demonstrates the successful implementation of an omnichannel approach, emphasizing the importance of integrating messaging apps like WhatsApp for effective patient communication.

• AI personalizes patient interactions and streamlines healthcare processes.

• Conversational technology enhances patient engagement and care delivery.

Key AI Terms Mentioned in this Article

Conversational AI

This technology is crucial for creating seamless patient-provider interactions in healthcare.

Generative AI

In healthcare, it is used to generate personalized messages and content tailored to individual patient needs.

Omnichannel Strategy

This approach is vital for healthcare providers to engage patients effectively across various platforms.

Companies Mentioned in this Article

Infobip

The company plays a significant role in developing conversational technologies for healthcare applications.

Podravka Group

Their SuperfoodChef AI aims to address dietary challenges and promote healthier eating habits.

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