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Booking CEO Glenn Fogel shares insights on how AI chatbots are changing customer service in the travel industry. The article delves into the competition, regulation, and the impact of AI on travel. Fogel highlights the importance of providing value to customers and the challenges faced by companies in the industry.
Booking Holdings, which owns brands like OpenTable, Kayak, and Priceline, along with Booking.com, plays a significant role in the travel sector. Fogel emphasizes the need for companies to adapt to changing market dynamics and leverage technology like AI for customer service. The article also touches on the regulatory landscape in Europe and the implications for companies like Booking.
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