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Aurora City Council has approved a $136,570 contract with International Data Corporation Research, Inc. to develop a strategy for implementing generative artificial intelligence (GenAI) at City Hall. The decision, made with an 11-1 vote, emphasizes the importance of public input in shaping the AI policy. Concerns were raised about previous events being closed to the public, prompting aldermen to seek more inclusive feedback mechanisms.
The plan will unfold in three phases, starting with stakeholder engagement to ensure diverse community input. The city envisions GenAI enhancing efficiency in various administrative tasks, such as water billing and customer service through chatbots. This initiative aims to support city employees rather than replace them, allowing them to focus on more complex responsibilities.
• Aurora City Council hires IDC to develop GenAI strategy for City Hall.
• Public input emphasized in the development of AI policy and strategy.
GenAI refers to AI systems capable of generating content or automating tasks, which will be implemented in city operations.
Stakeholder engagement involves involving community members in decision-making processes, crucial for the AI strategy's development.
Chatbots are AI applications designed to simulate conversation with users, intended to improve customer service in the city.
IDC specializes in market intelligence and consulting services, focusing on developing AI strategies for organizations like Aurora City Hall.
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