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The Department of Administrative Reforms and Public Grievances (DARPG) has partnered with Digital India Bhashini to enhance the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). This collaboration aims to introduce a multilingual e-Governance solution that allows citizens to file complaints in their preferred languages, addressing significant language barriers. The initiative aligns with the Prime Minister's vision for a more accessible and responsive grievance redressal mechanism.
The new system will utilize AI-powered speech-to-text technology, enabling voice submissions in native languages, which is particularly beneficial for those with limited digital literacy. By categorizing and prioritizing grievances through AI, the process is expected to become more efficient, leading to faster resolutions. This initiative not only promotes inclusivity but also sets a foundation for future AI-driven public service innovations.
• AI technology will enable multilingual grievance submissions in 22 languages.
• Voice-enabled features will enhance accessibility for citizens with limited digital skills.
NLP is utilized to enhance the understanding and processing of citizen complaints in various languages.
This technology allows citizens to submit grievances using voice input, improving accessibility.
DARPG is responsible for implementing the new grievance redressal system, focusing on citizen engagement.
Digital India Bhashini provides the multilingual capabilities essential for the new grievance system.
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