According to the Salesforce Report, 79% of Indian marketers are actively exploring the integration of AI into their workflows. This includes both generative and predictive AI to enhance personalization at scale and improve operational efficiency. The report, based on insights from over 4,800 marketing leaders globally, highlights the growing trend of AI adoption in marketing strategies.
Marketers are prioritizing AI implementation as a key strategy to stay competitive in the evolving landscape. In India, enhancing the use of tools and technologies ranks as the top priority, while building and maintaining customer trust poses a significant challenge. The research underscores the importance of leveraging AI to drive personalized customer experiences while addressing data security concerns.
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