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Zendesk has launched an innovative outcome-based pricing model for its AI agents, aligning costs with the actual value delivered. This approach ensures that businesses only pay for successful resolutions, making it a cost-effective solution for customer experience (CX) management. The model is designed to enhance transparency, flexibility, and scalability in AI integration.
The new pricing strategy reflects a significant shift in the CX landscape, as 83% of Indian leaders predict traditional CX will become obsolete in three years. With expectations of a fivefold increase in customer interactions, this model allows businesses to invest in AI solutions that directly correlate with their success. Zendesk's commitment to providing accessible AI tools positions it as a leader in the evolving customer service industry.
• Zendesk's pricing model ties costs to AI-driven outcomes.
• 83% of leaders believe traditional CX will be obsolete in three years.
This model allows businesses to pay only for successful resolutions provided by AI agents.
The article emphasizes the transformation of CX through AI integration.
The implementation of AI agents is central to Zendesk's new pricing model.
Zendesk's new pricing model aims to enhance the value delivered through its AI agents.
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