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Merck has made a significant investment in the Thailand-based healthcare startup HD, which operates a digital marketplace called HDmall. This platform aims to streamline the fragmented healthcare industry in Southeast Asia by connecting users with healthcare providers and offering various medical services. With $7.8 million in new funding, HD plans to enhance its marketplace and further develop its AI technology.
The startup's innovative approach includes the implementation of an AI chatbot, Jib AI, which manages a substantial portion of customer interactions. This technology not only improves efficiency but also allows healthcare professionals to focus on patient care. HD's strategy positions it uniquely in the Southeast Asian market, where traditional telehealth models are facing challenges.
• Merck's investment marks its first in a healthtech startup in Asia Pacific.
• HD's AI chatbot Jib AI manages 60% of customer interactions efficiently.
Jib AI is designed to handle customer interactions, improving response times and efficiency.
Generative AI technology is being implemented in HD's marketplace to enhance user experience.
Merck's investment in HD signifies its commitment to advancing healthcare technology in Asia.
AWS collaborates with healthcare companies to develop AI tools for medical applications.
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