The AI dilemma: How organisations struggle to balance ethics, innovation and control

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The AI dilemma: How organisations struggle to balance ethics, innovation and control

Implementing AI represents a significant structural transformation for organizations, impacting decision-making and workflows. A control versus flexibility dilemma emerges as organizations strive to balance strict regulations with the need for innovative AI applications. While regulations are essential for accountability, excessive controls can hinder the adoption of AI in dynamic environments.

The study highlights three categories of tensions: values-related, implementation, and impact-related tensions that shape AI governance. Organizations must reconcile conflicting stakeholder views on AI priorities, such as efficiency versus social responsibility. Addressing these challenges requires transparent governance and interdisciplinary collaboration to ensure AI aligns with societal values.

• AI adoption presents challenges in balancing ethics and innovation.

• Organizational tensions influence AI governance and implementation.

Key AI Terms Mentioned in this Article

AI Ethics

AI ethics involves the moral implications of AI technologies and their societal impact.

Algorithmic Discrimination

Algorithmic discrimination refers to biases in AI systems that can lead to unfair treatment of certain groups.

Black Box Problem

The black box problem highlights the lack of transparency in AI decision-making processes, complicating accountability.

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