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The Borough of Prospect Park in New Jersey has implemented an AI tool from Polimorphic to manage incoming phone calls efficiently despite having a small staff and reduced work hours. This innovative approach aims to enhance customer service for residents and serve as a model for other municipalities looking to leverage technology for better engagement.
By utilizing artificial intelligence to handle phone inquiries, Prospect Park is streamlining communication and reducing foot traffic at city hall. The AI system assists residents in navigating various services such as permitting and licenses, demonstrating the potential of technology to enhance local government operations and resident interactions. This initiative showcases how smaller towns can successfully adopt AI solutions to improve efficiency and service delivery.
The Record, Bergen County 7month
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