IT service providers are increasingly focusing on utilizing automation and AI tools to enhance their business operations, as per the 2024 Future of IT survey by Kaseya. The survey highlights a growing trend of investment in AI technologies to drive efficiencies within channel players. The adoption of AI and automation is expected to streamline processes across partner ecosystems.
The report indicates a significant interest in AI investment, with 37% of respondents across the Americas, EMEA, and APAC considering investing in AI and machine learning. Service providers are recognizing the potential of AI to transform their operations positively, leading to increased productivity and efficiency. The channel's emphasis on AI showcases its commitment to understanding and leveraging technology advancements for customer benefit.
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