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NICE has launched CXone Mpower SmartSpeak, an AI-driven solution aimed at eliminating language barriers in real-time. This innovative tool enhances customer and employee experiences by providing instant language interpretation during service and sales interactions. With support for nearly 100 languages, businesses can now communicate seamlessly with international customers without needing additional multilingual resources.
The integration of OneMeta's advanced translation technology with NICE's contact center capabilities marks a significant advancement in global communication. This partnership allows organizations to streamline operations and improve efficiency, ultimately transforming how businesses engage with a diverse customer base. The solution not only reduces costs associated with third-party language support but also empowers companies to thrive in an interconnected market.
• CXone Mpower SmartSpeak offers real-time language interpretation for global businesses.
• The solution supports nearly 100 languages, enhancing customer communication.
CXone Mpower SmartSpeak is an AI-powered solution designed to facilitate real-time communication.
The solution provides real-time language interpretation, allowing seamless conversations across languages.
OneMeta's technology utilizes natural language processing to translate and transcribe conversations instantly.
NICE is a leader in AI-powered customer experience software, enhancing global communication for businesses.
OneMeta specializes in multilingual enablement, providing advanced AI translation technology for real-time interactions.
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