How Businesses Should (And Should Not) Use AI: A Strategic Blueprint

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How Businesses Should (And Should Not) Use AI: A Strategic Blueprint

Businesses are navigating the use of artificial intelligence (AI) to enhance customer experiences and automate tasks. The article emphasizes starting with strategic goals rather than focusing solely on technology to ensure AI solutions align with business objectives. It also highlights the importance of addressing ethical considerations, bias mitigation, regulatory compliance, and technology infrastructure when implementing AI.

Companies like IKEA are setting up ethics boards to govern AI deployment and ensure fairness. Legal compliance, such as adhering to data protection laws like GDPR and CCPA, is crucial for businesses leveraging AI. Investing in the necessary technology infrastructure and transitioning from AI pilots to scalable solutions are key steps for successful AI integration.

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