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The Department of Health and Human Services (HHS) has reported a substantial rise in artificial intelligence use cases, totaling 271 for 2024, marking a 66% increase from 2023. This growth reflects a broader adoption of AI technologies, particularly chatbots, aimed at enhancing both internal and external operations. HHS leads all federal agencies in AI implementation, showcasing a commitment to transparency and innovation in technology use.
Among the notable developments is the introduction of generative AI chatbots designed to improve public engagement and streamline information retrieval for employees. The agency's inventory includes various initiatives, such as a chatbot for grant applications and another for assisting health personnel with inquiries. The ChatCDC chatbot, powered by Microsoft Azure OpenAI, exemplifies HHS's focus on leveraging AI to enhance operational efficiency.
• HHS reported 271 AI use cases, a 66% increase from 2023.
• Generative AI chatbots are being developed to enhance public engagement.
AI refers to the simulation of human intelligence processes by machines, particularly computer systems.
A chatbot is a software application designed to simulate conversation with human users, often used for customer service.
Generative AI refers to algorithms that can generate new content, such as text or images, based on training data.
Microsoft provides AI technologies, including Azure OpenAI, which powers HHS's ChatCDC chatbot for internal agency use.
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