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Google Cloud and Prudential Plc have formed a strategic partnership aimed at revolutionizing the insurance industry through artificial intelligence. This collaboration includes the establishment of the Prudential AI Lab, which will focus on enhancing customer service and optimizing distribution channels. The initiative is expected to empower 15,000 Prudential employees with advanced AI tools to improve service delivery and operational efficiency.
The AI Lab will serve as a hub for innovation, utilizing generative AI and machine learning to tackle challenges in the insurance sector, particularly in Africa and Asia. By leveraging data science and advanced analytics, Prudential aims to enhance healthcare accessibility and streamline operations. This partnership not only positions Prudential as a leader in the insurance market but also sets a benchmark for digital transformation in the industry.
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