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Genpact has announced a partnership with Volkswagen Financial Services to improve customer experiences using generative AI. This collaboration aims to streamline processes and enhance competitive differentiation in the automotive finance sector. By leveraging AI solutions, both companies seek to create a more personalized and efficient financing journey for customers.
The partnership will implement AI-powered tools like Cora Knowledge Assist and Cora Nudge Coach to enhance customer service and operational efficiency. These tools will facilitate faster query resolution and provide personalized feedback to agents, ultimately improving productivity. Genpact's focus on data and technology will drive innovation across VWFS operations, addressing evolving consumer expectations and regulatory challenges.
• Genpact will enhance VWFS customer service using generative AI solutions.
• AI tools will streamline processes and improve customer financing experiences.
This technology is utilized in the partnership to create personalized customer experiences in automotive finance.
In this context, tools like Cora Knowledge Assist are deployed to improve customer service operations.
The partnership aims to enhance this process through AI solutions for better customer satisfaction.
Genpact's expertise in data and technology is pivotal in enhancing customer experiences for Volkswagen Financial Services.
The company is collaborating with Genpact to leverage AI for improving customer interactions and operational efficiency.
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