Close
Genesys has unveiled new AI capabilities at Xperience 2024 to enhance customer and employee experiences. The introduction of Agent Copilot, Virtual Agent, Empathy Detection, and Modern Agent Workspace aims to revolutionize customer interactions through AI-human collaboration. These innovations are designed to boost customer loyalty, improve self-service experiences, enhance employee performance, and provide managers with valuable insights.
The Genesys Cloud AI features empower organizations to leverage AI and automation effectively while maintaining customer and employee engagement. With tools like Agent Copilot assisting contact center agents in real-time and Virtual Agents automating complex interactions, businesses can deliver personalized and efficient customer service. The industry-leading Empathy Detection further enhances customer experiences by evaluating empathy levels during interactions and providing agents with insights to improve engagement.
TechRadar on MSN.com 14month
Isomorphic Labs, the AI drug discovery platform that was spun out of Google's DeepMind in 2021, has raised external capital for the first time. The $600
How to level up your teaching with AI. Discover how to use clones and GPTs in your classroom—personalized AI teaching is the future.
Trump's Third Term? AI already knows how this can be done. A study shows how OpenAI, Grok, DeepSeek & Google outline ways to dismantle U.S. democracy.
Sam Altman today revealed that OpenAI will release an open weight artificial intelligence model in the coming months. "We are excited to release a powerful new open-weight language model with reasoning in the coming months," Altman wrote on X.
Log in
Sign Up
AI Tools - Popular
AI Tools - Categories
GPTs - Categories
AI for Jobs
