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AI and its related tools are transforming industries by enhancing productivity and performance. However, there are instances where human interaction is preferred over AI, such as emotionally driven situations that require empathy and nuanced understanding. Customer trends and areas at risk of discrimination are also scenarios where AI may not be the best choice.
In emotionally driven situations, customers who are upset should have the option to speak to a live representative for a more personalized interaction. When it comes to customer trends, AI may not always provide accurate predictions, leading to mismatches in product recommendations. Areas at risk of discrimination highlight the importance of human oversight to prevent biased datasets and gender stereotypes.
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