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AI agents are emerging as a significant focus in the enterprise software industry, yet confusion surrounds their definition. Many discussions at the AI developers conference in Bengaluru highlighted the varying interpretations of what constitutes an AI agent. The distinction between simple software actions and true agentic behavior remains unclear, leading to differing opinions among experts.
While some companies label their chatbots as AI agents, true agents must possess the ability to reason and make decisions autonomously. Capital One's recent deployment of a concierge chatbot exemplifies a more advanced use case, where the AI can schedule test drives based on user interactions. The conversation around AI agents needs to be more precise to help enterprises understand their investments and the actual value delivered.
• Confusion exists over the definition of AI agents in enterprise software.
• True AI agents must reason and act autonomously, unlike basic chatbots.
AI agents are systems that can perform actions on behalf of humans, requiring decision-making capabilities.
Assistive agents require human direction for actions, contrasting with autonomous agents.
A large language model enables AI to understand and generate human-like text, enhancing decision-making.
Capital One is deploying AI agents like a concierge chatbot to assist car dealership clients.
Akamai Technologies focuses on technology solutions, with insights on the limitations of current AI agent applications.
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