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Enterprises in Europe are increasingly adopting digital supply chain services, integrating technologies like IoT, predictive analytics, automation, and AI. This shift aims to enhance supply chain resilience and reduce risks, as highlighted in the 2024 ISG Provider Lens Supply Chain Services report. The report emphasizes that service providers are tailoring their offerings based on clients' digital maturity levels, focusing on process standardization for those with low maturity and advanced solutions for those with high maturity.
The European market's demand for digital supply chain services has surged over the past two years, driven by factors such as Industry 4.0 and stringent regulations. Technologies like generative AI are being utilized for various supply chain functions, including procurement and warranty management. The report identifies key players in the market, with Accenture and Capgemini leading across multiple service categories, showcasing the competitive landscape of digital transformation in supply chains.
• Enterprises are integrating AI to enhance supply chain resilience and efficiency.
• Generative AI is transforming procurement and supply chain execution processes.
Predictive analytics is used to forecast supply chain trends and optimize operations.
Generative AI assists in processing large datasets for procurement and after-sales services.
IoT technologies are integrated into supply chains to enhance data collection and analysis.
Accenture is recognized as a leader in supply chain services, focusing on digital transformation.
Capgemini leads in multiple quadrants of supply chain services, emphasizing innovative solutions.
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